As the new year begins, Georgia Power is warning customers about the rise in scams targeting utility customers, especially in the post-holiday period and as tax season approaches.
Scammers are using increasingly sophisticated tactics, including fraudulent mobile and online payment platforms featuring the company’s logo, as well as fake advertisements on search engines like Google that direct customers to bogus websites.
These scams often involve threats to disconnect power unless immediate payments are made, or requests for customers to “update their billing details.” Fraudsters also use fake 800 numbers to impersonate Georgia Power’s customer service line.
Georgia Power emphasizes that it never demands immediate payments via phone or asks for payment information in unsolicited calls. The company does not accept cryptocurrency, such as Bitcoin, for payments and does not send employees to customers’ homes or businesses for in-person collections. Any company employee visiting a customer will always be in uniform, carry a photo ID badge, and drive a company-marked vehicle.
To protect against these scams, Georgia Power encourages customers to verify any communication by calling the customer service number provided on their official bills. The company is committed to combating scams and is working closely with law enforcement to prosecute those who impersonate its representatives.