This is a concerning situation for those who signed up for community solar plans with the promise of savings and other perks.
It seems the confusion about billing practices, including double bills, and unmet expectations about savings is frustrating customers like Daryl and Didi Sawyer.
While Maine’s Public Advocate, Heather Sanborn, acknowledges these issues, it sounds like there’s a mismatch between what solar companies promise and what some customers are actually experiencing.
It’s also troubling that some customers are struggling to cancel their contracts, which further compounds their frustration.
The pressure for solar companies to resolve these issues and maintain transparency is mounting. If they don’t address these complaints adequately, Maine’s Public Utilities Commission might step in to investigate.
It seems like the push for a review of billing practices and fair savings could help ensure that community solar programs meet their promises and provide tangible benefits to customers.